Let me tell you about cloth…
Cloth is a very versatile substance.
You can use it in your printer, to write letters to people, heck, most people buy "the cloth" from The Herald Sun or The Age (in Melbourne) every day.
You can make cloth aeroplanes, oragami is made out of cloth.
I bet you are sitting back, looking at your monitor thinking "this guy is an idiot".
Well, I might be that, but in this case, I'm right. At least in the universe according to Midway.
When I preorder Lord of the Rings Online Special Edition, I was excited. The list of included goodies was pretty awesome
- Cloth map
- Figurine
- Soundtrack
I picked up my copy from EBGames today, only to find that there was no figurine. Sure, there was a soundtrack, and even a map. Silly me, however. I mistook the map as being made out of paper, not cloth, as Midway would never false advertise now would they?
It'd be just like if they advertised if you entered your preorder key, then your retail key, you could get special pricing offers (USD$199 lifetime, or USD$9.99/month) and couldn't. You know, sort of like what happened to me a few days ago with chickz0rs retail key.
Their first response to my (very polite, I swear!) email was:
Thank you for your inquiry. We have reviewed your account, and it is upgraded properly. We are
aware there were some issues with a small number of Founder's keys not properly providing access to
the Lifetime subscription option, however our system has been updated and you should now be able to
select that option by logging into your account at https://myaccount.turbine.com and changing your
subscription plan. If you continue to have issues with this billing option, please respond via the
link below and we will be happy to assist you.
Fantastic, we jump onto the account page, and…nothing. Awesome.
They responded today, and actually fixed it, this time requiring us to enter in another preorder key (which they provided).
Good start Turbine/Midway, you're going to go well in this "small" gaming market thing.
First you won't take my money, then you won't give me what I paid you for.
Needless to say, I'll be calling up Midway on Monday to abuse them.
How did your call to Midway on Monday go? :)