Still playing the game
After the intitial struggle to contact Centrecom due to gmail's crappy filtering system, they decided to stop responding to my emails.
Today, I called them up.
I was told, "the best [they] can do for me" is let their techs take a look at it (thankfully, at any Centrecom store, not just Sunshine - their internet base of operations). I was informed that if its software related, I may be charged a fee. Yeah. Definatly software related. I've installed so much software since restoring my laptop from recovery CD's. I've installed the following list of programs: Windows Live Messenger.
Somehow, the ASUS techies who looked at my ASUS laptop aren't very bright, and Centrecom's brilliant staff will be able to sort it out for me. Yeah. Right.
Anyway, if they're going to try and fob me off (I'm guessing they'll try and say that their techs will have to spend the best part of a month looking at it), my mother decided we'd be loud. Really loud.
But surely, ASUS have solved the problem by now? Nope, a thread that I linked to last time is still going strong, even with the latest v204 bios (released this year?).
To be perfectly fair, the ASUS after sales support has been pretty damn good. They escalated the problem really quickly, and were happy to courier to/from me. Heck, they called me to make sure I understood just how screwed up the F3 series is.
Thats why I've decided, if I get the refund, I'll buy an ASUS A8JP (apparently the A8 series is not suffering this problem) from Myer (who have it for about $1700 I believe).
Its basically the same laptop, but with a bigger hdd, faster cpu, smaller screen…but higher resolution.
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[...] At the end of the last chapter, our hero Paul was faced with playing the waiting game with Centrecom, as the refund proceedings begun. [...]