Playing hard to get…
Update #2: This is an apology to Centrecom. Gmail is stupid and deletes all emails with .zip or .exe attachments, and guess what? They attached a bios. So, it wasn't in my trash, it wasn't in my spam box, it was plain ole not there.
Well, I'll officially stop using Gmail rather soon, because frankly, thats bloody annoying.
Deleting the entire INCOMING email because it had an exe/zip file is stupid beyond belief.
Update #1: Apparently they had sent a reply email, on the 3rd of December (a day after they returned to work), however I never got it - they suggested spam filters might have picked it up (which I doubt, centrecom is in my contact list, therefore they shouldn't be filtered).
I'm just waiting for them to resend it…they said they would in their reply, at 1.23pm?
Good thing I like playing the waiting game :(
Centrecom have not responded to the polite and friendly threat request for a refund on my laptop, because of the screen issue.
I sent them the below email on the 31st of December (way back in 2006, woaw?).
Dear Sir/Madam
I purchase an Asus F3JP notebook on the 3rd October 2006 (order id = 15852).
On the 25th October 2006, I started support tickets with ASUS, about a problem with the notebook, specifically, grainy image quality on the screen. That is, a solid colour (particularly grey/earthy tones) doesn’t appear solid – it appears ‘splotchy’ or ‘grainy’.
This was initially met by Asus support with ‘I’ve never heard of this problem’, but it was eventually escalated to ‘its affecting all F3 series laptops with the X1600 or X1700 GPU’.I’ve spoken to ASUS Notebook Techs (my laptop was sent to them on the 12th December), who have confirmed that it’s a spreading problem (although paraphrasing, I was told ‘[they’re] being flooded with emails about the problem on all F3’s using X1600 and x1700’s now’). The Notebook has been returned to me without the problem being resolved.
Basically I am not happy with the situation and as Asus cannot rectify the problem, I request a refund. While I realise this puts a strain on you as the retailer, ASUS have admitted to me that it’s affecting the entire series, therefore there should be no problem with you receiving compensation from Asus.
It isn’t ‘fit for the intended purpose’ it’s advertised for, that is ‘F3Jp offers outstanding dual-core performance to enjoy multimedia management and digital content creation’.
I’m unable to ‘enjoy multimedia’ because all images are affected by this problem.The support tickets, in order, are:
<snipped support tickets>..and a few forum threads showing other peoples problems:
http://vip.asus.com/forum/view.aspx?SLanguage=en-us&id=20061122230458656&board_id=3&model=F3Jp&page=2&count=14
http://forums.whirlpool.net.au/forum-replies.cfm?t=609320
http://forums.whirlpool.net.au/forum-replies.cfm?t=616284Yours Sincerely
Paul Jenkins
(Note, I've modified this, removing the specific support tickets)
Normally, I'd just think 'oh, they're taking their time to respond because they must be flooded with emails because they were closed over Christmasn/New Year', however last night (being the impatient person I am), I decided to send an email asking if they had stock of a certain item, purely to see if they were answering emails.
Sure enough, about midday, I got an email saying certain stores did.
Time to resend the email, before I snail mail it to them with less…niceness.
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[...] After the intitial struggle to contact Centrecom due to gmail's crappy filtering system, they decided to stop responding to my emails. [...]
Evil non-responsive bastards!
Oh, hi! :)